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  #1  
Old 08-03-2017
marcoliu marcoliu is offline
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Default BC1 screw holes

For those using the bench table, do you have screw hole problems (eg holes with thread of insufficient depth or holes with no thread at all)?

Share your experience if you have encountered such an issue. Thank you.
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Old 08-06-2017
marcoliu marcoliu is offline
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Default Re: BC1 screw holes

I wonder if I am the only unlucky person. By my estimation, at least 400 tables (silver, black and red) must have been sold already but I read no report of this problem with hole threading.

Well, technically I am not an owner/user yet as I am still waiting for my second replacement. I am being unlucky twice because the original table that came and the first replacement both arrived with defective holes. (Maybe I should buy a lottery ticket? LOL). The material quality of the table is superb but the QC has much to improve on.

The factory/warehouse is only about 140km away from where I am but it can take 10 days for a table to be delivered (by courier express).

The initial excitement and enthusiasm have turned into a bit of frustration by now. Well, I have to keep reminding myself that patience is a virtue....LOL Maybe I will do a Youtube review of the table later.
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Old 08-07-2017
Trouffman Trouffman is offline
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Default Re: BC1 screw holes

Hey @marcoliu
We haven't heard anything regarding holes or threading issues.
Do you mind sharing more infos on :
- where you bought it (shop/price)
- which are the holes with the issue ? The top or the side threading ?
- if you have pictures or videos about the issue you could share in private
- the serial number engraved on the table

You can send that over by Private messages to keep anonymity if you prefer.

Have a nice day,
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Old 08-10-2017
marcoliu marcoliu is offline
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Default Re: BC1 screw holes

How do I post private message to you?

BTW, I am currently being helped by OBT's Tim who has been quite helpful since the beginning. Open Benchtable has, at least, a good responsive customer support.
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Old 08-16-2017
Trouffman Trouffman is offline
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Default Re: BC1 screw holes

To send a private message click on the nickname and then select "send private message to ...".

As long as Tim is helping you that is fine
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Old 08-16-2017
Xyala Xyala is offline
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Default Re: BC1 screw holes

Hey @marcoliu

I'm taking care of the support indeed. And yes there was an issue with some threads on your table.
Definitely a very rare error in quality control. Our apologies for that.

Table was replaced.

Actually, if anybody else experiences such issues, please drop me a mail with pictures and we'll help you out.
contact@openbenchtable.com

Sorry about that.
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